I know there are tons of you out there that go through this Apparently you confused me with your personal IT department Stop Calling Me! Stop Emailing Me! Read the damn book, Google it or call Friggin’ Tech Support! I have a job, and THIS ain’t it! There is enough unemployment in this world for me to be taking away dozens of jobs from people that could be answering your tech questions for a living. Give me a break & give them a job!
Are you acting as your own worst enemy and chasing away customers without even realizing it? Arecent studyfound that of those surveyed, 82% had stopped doing business with a company because of poor customer experience. Maybe you had no idea that your stagnant Facebook page sitting there collecting dust could be upsetting your fans! A recent Mashable survey found that almost 60% of people worldwide stating that they expect brands to respond to social media comments regarding service at least most of the time, it seems businesses have no choice but to follow up or lose customers!
Sometimes, the smallest things can make a customer’s experience with our school or our district a positive one. Words like: “Please”, “Thank you”, “Sorry for the inconvenience” – are oh so simple, but very much appreciated.
These little things cost us absolutely nothing, take very little effort (except to remember), and make big points with our customers – especially if they are angry. Today, remember the smallest things. Our customers will notice and appreciate our efforts.